We are based in Perth, Western Australia. This is where our warehouse is and where we store our items. We are an online only store as this allows us to keep our prices down and it is the way things are going. 

We attempted this, but we often found ourselves spending more time on the phone assisting customers with troubleshooting their vehicles. Our focus is on providing tools to help you diagnose and gather data from your car, not on offering mechanic services over the phone.

• Free Shipping: Most orders arrive within 2–8 business days*.
• Express Shipping: Takes 2–3* business days.
• Overnight Shipping: Arrives in 1-2* business days if ordered before 11 AM AWST in Metro areas. Orders placed after 11 AM AWST will be shipped the next day, adding an extra day to the delivery time.

Our products are stocked in our Perth, Western Australia warehouse. We use AUS Post for Free and Express Shipping, and Startrack for Overnight Shipping.

You will receive a tracking number via email once your order is collected by the courier.

We aim to ship all orders received before our cut-off time (12 PM AWST) on the same day. However, unforeseen delays may cause your order to be shipped the next business day.

Order Special Requests/Notes

For special requests, please email us or use Live Chat.

Warehouse Address

OBD2 Scanz is an online-only business. While we have a warehouse for storage and dispatch, we use a third-party service and do not have a physical store. Warehouse staff are not trained to handle product issues. Please contact support via email or live chat for assistance.

Unscheduled visits to our warehouse can disrupt operations. If you visit without notice, warehouse staff will ask you to contact OBD2 Scanz support. Please be courteous to our staff. Our Support Team is always ready to help you. Your patience and understanding are appreciated.

Order Cut-off and Cancellations

• Orders placed before 12 PM AWST on business days are shipped the same day (if in stock and not on backorder). To cancel, please do so before 12 PM AWST.
• Orders placed after 12 PM AWST are shipped the next business day (if in stock and not on backorder). To cancel, please do so before 12 PM AWST the following business day.

We cannot cancel orders if the request is received after the cut-off time.

Transit Cover/Shipping insurance is available as an add-on at $2.50 per $100 value (items under $100 can still be insured for $2.50). If you want to add insurance, please inform us before purchasing via Live Chat or Email. Uninsured orders lost or damaged in transit will not be refunded or replaced by OBD2 Scanz.

We are always here to support and back our products, and most issues can be resolved with some troubleshooting via our live chat or email. As a technical product, extra guidance may sometimes be needed.

Product Warranty

The warranty for your device may vary (see product description). The warranty starts on the purchase date. Replacements come with the same original warranty as the replaced product. A replacement does not extend your warranty period; it continues from the original warranty. We reserve the right not to offer a refund or repair if the item fault is due to misuse or neglect.

Faulty or Damaged Goods

OBD2 Scanz will repair, troubleshoot, replace, or refund faulty or damaged products in accordance with your rights under Australian Consumer Law. Shipping-damaged items must be reported within a day of delivery. Reports after this time frame will not be honored.

OBD2 Scanz will refund the full purchase price or replace the product if it is proven to be faulty and only when clear and sufficient video and photo proof* is provided. If the item is sent back without proof, it must be returned in good as new condition, and restocking fees will be deducted from the refund. OBD2 Scanz tests all returned items, and if no fault is found, restocking fees will apply even if proof was sent. We reserve the right not to offer a refund or repair if the item fault is due to misuse or neglect.

*Note that even with photo and video proof, OBD2 Scanz may require the item to be returned for testing to validate the claim.

OBD2 Scanz will advise troubleshooting steps to remedy an issue. If a customer refuses to troubleshoot and returns an item without proof, restocking fees will be deducted from the refund. A full refund or replacement is issued only after troubleshooting measures are exhausted and the item is proven faulty.

Warranties are void if the item/product fault is caused by user error, negligence, or misuse.

Inaccurate Readings/Tools

Claims of inaccuracy must be reported within one month from the purchase date, with photo and video proof to support the claim. Claims made after one month will be subject to additional scrutiny. OBD2 Scanz reserves the right to decline returns, refunds, or replacements for claims made after 30 days.

Incomplete Orders/Components/Parts

OBD2 Scanz ensures order accuracy before dispatch. If items or components are missing, photo proof of incomplete orders must be provided immediately after delivery. If not reported promptly, OBD2 Scanz will not refund or replace claims of lost/incomplete items.

Returning a Replacement

If a buyer returns a working replacement for an initially defective item and requests a refund, a 50% deduction will be applied as it is considered a ‘change of mind’ purchase. The return must be done within 7 days from the delivery date of the replacement.

Returning for Fault Inspection

If a buyer returns an item for fault inspection and no faults are found, the buyer agrees to:

• Pay the return shipping cost ($12).
• Pay the inspection fee ($15).
• If a refund is requested instead, the $15 inspection fee and $12 return shipping fee will be deducted from the refund, along with applicable restocking fees (50% if a replacement was sent and if the item was damaged due to misuse, neglect, or user error).

Items must be returned in excellent condition and in original packaging. If these conditions are not met, the refund will be subject to a 50% deduction. Refunds are void if the item is intentionally damaged.

Refunds can be delayed if no return tracking details are provided. OBD2 Scanz limits postage refunds to $12, so keep postage receipts. Only factory-defective items are eligible for postage refunds.

The inspection process may take up to one month from the date the item is received.

OBD2 Scanz will refund the purchase price and postage costs for items found to be factory-defective. We reserve the right not to offer a refund or repair if the item fault is due to misuse or neglect.

“Not as Described” Items

Claims of items ‘not as described’ require photo and video proof. Each OBD2 Scanz product has limitations in the description, and it is the buyer’s responsibility to be aware of them. False claims will incur restocking fees and will be treated as ‘change of mind’ returns. Proven ‘not as described’ items must be returned within 3 business days. If not returned promptly, restocking fees will apply.

Returning Used Items

OBD2 Scanz will not accept returns of used items due to ‘change of mind’ if more than 30 days have passed since purchase. We appreciate your support as a small, growing business.

30-Day Money Back Guarantee

The 30-day money-back guarantee applies to unopened, unused, and undamaged products returned in impeccable condition within 30 days of purchase. Restocking fees apply. Defective items are not eligible for this guarantee and fall under the “Faulty or Damaged Goods” clause.

Change of Mind and Incorrect/Incompatible Products

You have 30 days from purchase to return items for a partial refund*, full store credit, or exchange, provided they are in saleable condition and with proof of purchase. The refund will be issued using the original payment method. Items must be unopened, unused, in original packaging, and include all manuals, packaging, and accessories. Restocking fees apply for incomplete or abused items. Proof of purchase is required for refunds or store credit.

*Refunds for ‘change of mind’ or incorrect/incompatible items returned within 30 days are subject to restocking fees and shipping costs. Expedited shipping costs will not be refunded, and a 10% restocking fee will apply. Store credit avoids restocking fees. OBD2 Scanz reserves the right not to offer a refund or repair if the item fault is due to misuse or neglect.

OBD2 Return Policy

OBD2 Scanz does not accept returns for OBD11 once opened and/or activated.

Refund Turnaround Time

Refunds are processed after returned items are inspected and deemed in good condition, usually taking 3-4 weeks after delivery.

Exchanging/Swapping Items

Exchanges are allowed within 30 days from purchase, provided items are in saleable condition (unopened, unused, in original packaging).

Third-Party App/Software Purchases

We suggest purchasing free apps before getting paid versions. We do not refund paid app purchases.

We back our products and aim to make your experience easy. For any issues, please contact us, and we’ll assist you.

On-board diagnostics (OBD) enable cars to record and diagnose problems. It allows you to access all the data your car can provide, make simple changes, and find and clear faults. Tools that plug into OBD ports are essential for modern cars, helping you troubleshoot issues and perform standard service jobs. The “2” stands for the second version, which offers much more information.